Refund policy

Busty & Beyond — Refund & Return Policy

Last updated: August 11, 2026

Our Promise

We want you to love your Busty & Beyond bra. If something isn't right, we'll make it right. Here's exactly how that works.

Pre-Order Cancellations

All current orders are pre-orders. Your payment is collected at checkout, and your bra ships when production is complete.

You have the right to cancel your pre-order at any time before it ships. No questions asked. We will issue a full refund to your original payment method within 7 business days of your cancellation request.

If we cannot ship by the estimated date on your product listing: We will notify you immediately by email with a new estimated ship date and remind you of your right to cancel. If your order is delayed more than 30 days past the original estimated ship date and you do not respond to our delay notice, your order will be automatically cancelled and fully refunded within 7 business days. You will not need to do anything.

To cancel a pre-order, email us at hello@bustyandbeyond.com with your order number.

The Love It or Your Money Back Guarantee

If you receive your bra and it's not working for you — wrong fit, not what you expected, just not your thing — you have 30 days from the date you receive your order to return it for a full refund. No runaround, no restocking fee.
This guarantee means something to us. It's not fine print. It's our word.

How to Start a Return or Exchange

Email us at hello@bustyandbeyond.com with:

  • Your order number

  • The item(s) you’d like to return or exchange

  • A brief note on what didn’t work (this helps us serve you and future customers — appreciated but not required)

We’ll respond within 2 business days with instructions and a return authorization number. Do not ship items back without a return authorization — we cannot process returns received without one.

Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days. You’ll receive an email confirmation when it’s done.

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, manufacturing defect, etc.).

Exchanges

If you ordered the wrong size, we want to help you get into the right one. Email us at  bustyandbeyond@gmail.com  within 30 days of delivery with your order number and the size you need. We will walk you through the exchange process.
We strongly encourage you to use our measuring guide before placing your order to find your correct size. It is free, it takes about 5 minutes, and it will save you the hassle of a return. You can find it at bustyandbeyond.com.

Defective or Incorrect Items

If you received a defective item or something different from what you ordered, contact us immediately at hello@bustyandbeyond.com. We’ll cover return shipping and send a replacement or full refund — your choice.

Sizing Disclaimer

Bra sizing is not standardized across the industry, and full-bust plus sizing has even more variation than average. We have done our best to provide detailed size charts and a thorough measuring guide, but fit can still vary depending on your unique body. We encourage you to measure carefully and reach out to us before ordering if you have questions — we are happy to help.

A size mismatch alone does not disqualify you from our Love It or Your Money Back guarantee.

Final Sale Items

Items marked “Final Sale” at the time of purchase are not eligible for return or exchange.

Contact

Email: hello@bustyandbeyond.com

Phone/SMS: 225-267-7655